Atomic Wallet Ransaction Failed Please Try Again Later
I deposited funds to Atomic Wallet, but my balance is zero
Contents
- How can I double-check my balance?
- Why is my Diminutive Wallet non updating my residuum?
- Where are my funds stored?
If you can't see the crypto yous've sent to your Atomic Wallet on your balance, it doesn't mean your funds are lost in space. Here, nosotros'll go through all the reasons that can be backside your balance not getting updated.
How can I double-cheque my balance?
First, let's make sure your transaction has indeed been successful.
1. Detect the transaction'southward hash
Go back to the service you lot've sent your transaction from and look for its hash. About wallets have a Transaction history tab, which is where yous should observe your transaction. For Binance, log into your business relationship and browse through your transaction history hither. For other like exchanges, please contact the support squad if y'all can't seem to find the hash anywhere.
Step two. Check your transaction on the block explorer
Which coin accept you sent to your Atomic Wallet?
Option any coin from the listing
Pick a money from the listing above and bank check out the link to its block explorer. Then, paste your transaction hash into the search bar and click on the search push button.
Accept a look at your transaction'southward status.
- For an 'Unconfirmed' transaction, you'll generally have to wait a chip more than.
- For a 'Failed' transaction, please contact the support team of the service you were sending it from.
- Finally, you don't need to practice anything about a 'Confirmed' one, as it's already been properly processed. In this case, go along reading this guide for more details on how to run across your updated rest in Atomic Wallet.
Check your business relationship'southward balance on the block explorer
- Go to the Wallet tab on the left sidebar and pick the coin yous demand from the list. Hither, striking the Receive button.
- Copy your address.
- Go back to the block explorer. Paste your address into the search bar and hit Enter.
If your balance on the block explorer seems to be correct, it means your transaction has been completed. Please continue post-obit this guide for more details on how to see your updated remainder in Atomic Wallet.
Why is my Atomic Wallet non displaying my updated remainder?
There tin be a number of reasons for the delay, which range from your land'southward crypto-unfriendliness to the wallet app'due south version being out of date. Just to make certain, please do the following:
In case none of the above worked, contact united states of america via the official support form.
Where is my crypto stored?
To keep things curt, your coins are located on the blockchain, not 'in' Atomic Wallet. Moreover, you lot're the only person who can access and manage your account. All the information needed to control your funds is generated locally on your device during the wallet'due south setup, and we take no access to information technology.
So when you lot're transferring your funds to your Atomic Wallet accost, you aren't sending annihilation to usa per se. You're depositing your coins to an accost you solitary have the keys from, and use Atomic Wallet to collaborate with it in a fast & easy way. This also means that information technology may sometimes take the wallet a fleck longer to display your updated residue.
Comparison Diminutive Wallet to a traditional bank wouldn't exist accurate. Instead, recall of the wallet as a bank teller. They can check & tell you what your electric current residual is, and by and large act as an intermediary between you lot and the banking concern. They cannot access your private data such as passwords or secret phrases, though. Neither can they make transactions on your behalf or manage your account in any other way.
What's more, sometimes the data they're sharing with you can get a flake out of appointment. Luckily, this should be piece of cake to fix: you should ask them to go back and cheque for updates. That's exactly what you'd exist doing by updating & relaunching your wallet, likewise as setting up a VPN. In whatever case, feel free to reach out to our support team.
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Source: https://support.atomicwallet.io/article/54-i-deposited-funds-to-atomic-wallet-but-my-balance-is-zero
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